Rust E-Research

Tech-savvy shoppers want omnichannel innovation in exchange for loyalty: IBM

IBM has released the Australian findings of a global consumer study. The study reveals a downward trend in consumer advocacy, falling significantly from 32 percent in 2013 to 13 percent in 2014.
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First impressions count when it’s business on the phone: survey

Eight out of 10 Australians will take their business elsewhere if they encounter a bad call-centre experience, according to research by local virtual receptionist provider OfficeHQ.
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Role of IT changing from infrastructure administrator to driver of enterprise services

KPMG and ServiceNow have announced the results of a joint survey, shedding light on how IT professionals see their role changing across the enterprise as well as how they can improve organisational efficiency by shifting how work gets done.
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86% of critical infrastructure providers in ANZ have been breached in the past year

A new Unisys survey reveals 86 percent of critical infrastructure providers in Australia and New Zealand have been breached in the past year.
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The digital tipping points are here: Deloitte media consumer survey

Using the internet has almost eclipsed watching TV as our preferred source of entertainment and reading the news online has overtaken reading it in print, according to more than 2300 Australians surveyed for Deloitte’s annual media consumer survey.
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Over a third of Australian businesses do not consider themselves “Digital Enterprises”

Software AG (TecDAX: SOW AG) has announced findings of independent research commissioned to identify what proportion of Australian businesses consider themselves to be a “Digital Enterprise”1.
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Marketers say personalisation is a priority but few are using it to full potential

A Sitecore study questions whether marketers really understand personalisation when email remains the most commonly personalised customer interaction.
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Gartner says 2015 will see the emergence of digital risk and the digital risk officer

More than half of CEOs will have a senior "digital" leader role in their staff by the end of 2015, according to the 2014 CEO and Senior Executive Survey by Gartner, Inc. Gartner said that by 2017, one-third of large enterprises engaging in digital business models and activities will also have a digital risk...
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65% of companies using cloud-based storage for remote location disaster recovery

Acronis, provider of new generation data protection, has sponsored new research from IDC that identifies complexity and data growth as key data protection challenges for small-and medium-sized businesses.
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Over 75% of Oz organisations to increase spending on data centre facilities this year

Digital Realty Trust, global provider of data centre and co-location solutions, has released Australia-specific findings following its annual commissioned survey of Asia Pacific data centre trends conducted by Forrester Consulting.
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Intensified retail competition to drive global wholesale revenue to US$142bn in 2019

Although the prices of many commodity wholesale services are falling, accelerating traffic volumes will ensure that wholesale revenues will continue to grow, says Ovum.
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Physical location of data increasingly irrelevant in post-Snowden era: Gartner

The physical location of data still matters, but will become increasingly irrelevant and will be replaced by a combination of legal location, political location and logical location in most organisations by 2020, according to a report from Gartner, Inc.
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Rob Barrow, Regional Director ANZ, Perceptive Software