OZ consumers more likely to share service experiences than UK and US

New research from NewVoiceMedia reveals that Australian consumers are more than twice as likely as those in the UK to share a poor customer service experience; but are also more inclined to recommend a...
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BiG Day In comes to Newcastle

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On Tuesday August 12th, the University of Newcastle came alive with university and school students learning about careers in information technology. Over 550 school students from around the region took part in an excursion...
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Cloud has come of age, but now it’s time to grow

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While Cloud has been hailed as anything from the saviour of the industry to some New World for technology, when CIOs remove the rose-tinted glasses through which they’ve been viewing Software-as-a-service, they begin to...
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Latest products, services and ventures

Eaton’s new third generation data centre power distribution units reduce network infrastructure cost by 75% | Kroll Ontrack announces new version of Proprietary Remote Data Recovery Software | Nimble storage extends performance efficiency with...
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All the bottom-line action

Wipro and CA Technologies partner to deliver testing solutions for DevOps | Nextgen appointed Nimble Storage AU distributor | Palo Alto Networks expands global distribution with Westcon Group | Veda Partners with IBM and...
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Who’s who of Aussie ICT

JAMES & MONROE (J&M) | ENVISION | SUMMIT INNOVATIONS | UNIPHI | REX SOFTWARE | RANGEME is a network of buyers and suppliers working together to deliver the best products for consumers.
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A snapshot of changing roles

Pivotal appoints new CTO | Peter Hearl to join Telstra Board | Optus marketing boss exits | Centrify raises Morwood to regional sales | SDL announces new appointments
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Show-and-tell time for the vendors

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One of the major things successful companies are doing is also developing their human resource planning and development systems that reinforce and support their overall strategies and plans. As many studies have shown,...
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Newspapers make headway online as print continues to falter

Newspapers lose more print readers but gain big online | Autodesk offers free software to Aussie schools | Social entertainment network migme lists on ASX | Aussie Eyenaemia wins global accolade
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Tech-savvy shoppers want omnichannel innovation in exchange for loyalty: IBM

IBM has released the Australian findings of a global consumer study. The study reveals a downward trend in consumer advocacy, falling significantly from 32 percent in 2013 to 13 percent in 2014.
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First impressions count when it’s business on the phone: survey

Eight out of 10 Australians will take their business elsewhere if they encounter a bad call-centre experience, according to research by local virtual receptionist provider OfficeHQ.
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Latest products, services and ventures

Interactive Intelligence offers Contact Centre Software integrated with new version of Call Scripter application | Sitecore introduces industry-first enterprise .NET experience commerce platform | New Rally offerings fuel enterprise-scale agility | Eaton’s new UPS...
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Nitin Singhi, Non-Executive Director, MyPsych