Tech-savvy shoppers want omnichannel innovation in exchange for loyalty: IBM

IBM has released the Australian findings of a global consumer study. The study reveals a downward trend in consumer advocacy, falling significantly from 32 percent in 2013 to 13 percent in 2014.
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First impressions count when it’s business on the phone: survey

Eight out of 10 Australians will take their business elsewhere if they encounter a bad call-centre experience, according to research by local virtual receptionist provider OfficeHQ.
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Latest products, services and ventures

Interactive Intelligence offers Contact Centre Software integrated with new version of Call Scripter application | Sitecore introduces industry-first enterprise .NET experience commerce platform | New Rally offerings fuel enterprise-scale agility | Eaton’s new UPS...
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All the bottom-line action

Vocus expands Western Australian presence with acquisition of the Bentley Data Centre | Brocade partners with Linktech Solutions to expand Australian footprint | Aconex wins contract with Canada's Belo Sun | Telstra to acquire...
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Who’s who of Aussie ICT

ART OF MULTIMEDIA | CADRE | INSIGHT INFORMATICS | NEOPRODUCTS GROUP | MAPTEK | EUROFIELD INFORMATION SOLUTIONS was established in 1992 and is an Australian Technology Company that leads the way in Electronic Publishing...
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A snapshot of changing roles

Bravura Solutions appoints Terry McCann as Chief Information Officer | Brocade Names Gary Denman as Senior Director for ANZ | Ian Yip to Head ANZ Security Division for CA Technologies | Brocade appoints Fiona...
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Big data, analytics, challenges and benefits …

Len Featured Image

In today’s interconnected world of transactions and interactions, data has become a key factor in the production process.
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NZ Telecom undergoes image enhancement

Spark takes New Zealand into digital future | Aconex joins Cloud Security Alliance | DealDirect buys Grays | Celebrate 20 years of innovation at the iAwards Gala Dinner
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Role of IT changing from infrastructure administrator to driver of enterprise services

KPMG and ServiceNow have announced the results of a joint survey, shedding light on how IT professionals see their role changing across the enterprise as well as how they can improve organisational efficiency by...
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86% of critical infrastructure providers in ANZ have been breached in the past year

A new Unisys survey reveals 86 percent of critical infrastructure providers in Australia and New Zealand have been breached in the past year.
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Latest products, services and ventures

Interactive Intelligence offers Contact Centre Software integrated with new version of Call Scripter application | Sitecore introduces industry-first enterprise .NET experience commerce platform | New Rally offerings fuel enterprise-scale agile | Eaton’s new UPS...
Read More »

All the bottom-line action

StorMan Software signs multi-million-dollar deal with Ezidebit | The RIC Group joins GS1 Australia’s Alliance Partner Program | Jobpac leads the pack to win NTC Contracting account | Civica acquires Inspiriti | Thailand's Thanachart...
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John Ridge, Executive Director, ACS Foundation