All the bottom-line action

March 4, 2013

Applaud announces partnership with Centerity Systems
Applaud Services, provider of managed IT, service desk and consulting services, has signed a strategic partnership with Centerity Systems, the pioneering developer of next-generation, enterprise-class and carrier-class monitoring solutions for critical information systems, applications and IT infrastructure. Applaud Services will gain exclusive distribution rights in Australia to Centerity Systems’ cloud-based Next-Gen Business Service Management (BSM) solution.  At the same time, Applaud Services will actively promote Centerity’s end-to-end, enterprise-class monitoring, availability and performance solutions to its client base, principally as a managed cloud service. Ricci Danieletto, Managing Director, Applaud Services, cited Centerity’s ability to provide real-time business service monitoring as one of the main reasons for the new partnership. “Our clients today are demanding much more than simple SNMP monitoring.  They want business service alerts and robust capability to map IT to business critical applications. We were impressed with Centerity’s inbuilt templates which provide organisations with the ability to report in real-time on service views and gain network insight at the application layer,” said Danieletto.

Nexon Asia Pacific acquires Praxa
Managed services and business telecommunications specialists, Nexon Asia Pacific has confirmed purchase of mid-market ERP and BI business services provider, Praxa. The acquisition by Nexon has been positively received and the business will continue to function independently under the Praxa brand. Nexon is committed to building the Praxa business so that it becomes the supplier of choice for business applications and services for the mid-market across Australia. Staff in Sydney will re-locate to Nexon’s new headquarters close to the Sydney CBD. Nexon Asia Pacific co-founder and CEO, Charles Assaf, said that the acquisition of Praxa represented an ideal opportunity to continue the national expansion of Nexon, which started in 2000. “Presented with the opportunity to acquire Praxa was an easy decision. Their specialist skills around delivering SAP and Microsoft based solutions, are very valuable. We already have some great clients and I’m confident we can bring complimentary skills to each other’s business, benefiting customers as well as creating a key differentiator for engaging with us,” said Assaf.

Intelledox partners with Merewyn
Intelledox Pty Ltd has announced a partnership with Merewyn Partners, an Australian owned Business and ICT Solutions company focussed on delivering unique client solutions. The partnership aligns Merewyn’s leading edge of business and ICT visions with Infiniti’s proven innovative automated document creation and output management software. Merewyn Director, Paul Barton, said “We see Infiniti as highly complementary to the solutions we already offer our clients. In taking Infiniti to the market we’ve already had the ‘wow’ factor emerge from our very first client demonstration where we built a sophisticated web form in just 3 days. Our client had just spent 3 months hard coding a similar form. The cost saving and business efficiency improvements are potentially huge and we’re really looking forward to delivering those savings to our clients.” Merewyn provides leading edge of business and ICT Solutions for a range of private sector and Government organizations. “This partnership adds another level of competitive differentiation for the Infiniti solution, providing customers with the ability to securely retrieve their Infiniti generated documents without the restrictions of traditional security infrastructure. A definitive need for many Defense, Finance and Health Care Organizations” said Intelledox CEO, Phil Williamson

Australian rural insurance specialist selects [24]7 Assist
[24]7, the intuitive consumer experience company, has announced that FERME Insurance, a business and agricultural insurance specialist and an accredited authorised representative of CGU Insurance, has deployed [24]7 Assist, a new live predictive web chat platform. [24]7 Assist will be used by FERME Insurance to enhance the experience of hobby farm enthusiasts who visit the company’s website searching for relevant farm insurance products. [24]7 Assist will assist FERME Insurance’s business strategy by providing live assistance with insurance quotes through website screen pop-up functionality. Live chat screen support will help visitors to complete online forms, clarify questions in real-time and ultimately result in faster quote generation. Using predictive capabilities and the customer’s web site visitor information, [24]7 Assist determines which customers will most likely benefit from live forms assistance. Paul Griffin, Managing Director, FERME Insurance, said, “We were attracted to the rich feature set functionality inherent within the [24]7 chat solution and the ongoing development program which the company has in place to support forms-based processing enterprises.”

Medibank chooses HP Software
Medibank has selected HP Software to enhance service availability for two key customer service offerings—its online member services platform and its Medibank Mobile smartphone application. Medibank is one of Australia’s largest providers of private health insurance and health solutions. As demand for Medibank’s online and mobile customer services increased, its underlying IT system was under significant pressure to deliver fast, reliable services. Medibank required a scalable IT monitoring solution to enable proactive, rapid issue detection and problem solving to ensure minimal disruption to its customers. After evaluating multiple solutions, Medibank chose to deploy HP Business Service Management (BSM) software for comprehensive monitoring of its IT infrastructure. Easily integrated into Medibank’s existing IT environment, HP BSM software monitors service health, applications, infrastructure and network performance from a single management console. This streamlined approach enabled Medibank to quickly track performance changes and identify the root causes of IT problems or availability issues.

Rackspace acquires ObjectRocket
Rackspace® Hosting, the open cloud company has entered into a definitive agreement to acquire ObjectRocket, a MongoDB database as a service (DBaaS) provider. With ObjectRocket’s open source-based MongoDB solution, Rackspace will broaden its OpenStack-based open cloud platform to offer customers a NoSQL DBaaS. The ObjectRocket offering also immediately expands Rackspace’s capability to help customers shoulder big data in the cloud for today’s most demanding applications. According to a recent report from the 451 Group, “NoSQL software revenue is expected to grow at a CAGR of 82 percent to reach $215 million by 2015.” With the acquisition of ObjectRocket, Rackspace will establish a strong presence within the high growth, NoSQL database market.

SA Government extends IT Services contract with NEC
NEC Australia, has announced a multi-million dollar interim contract extension with The Office of the CIO, State Government of South Australia who has extended its Distributed Computing Support Services panel contract for another year, whilst it undertakes a new open market approach. Under the extended agreement, NEC Australia will continue to provide reliable and flexible IT support services to government agencies across metro and regional South Australia. In total, NEC Australia will support over 1,500 servers and numerous Agency SANs plus Backup/Restore Services which in some cases occur every 15 minutes 24/7. NEC Australia will also continue to provide help desk services to support agency calls for assistance as part of this service. In response to ad hoc customer service demands from Agencies, NEC Australia has recently formed a dedicated Project Delivery Team to expedite these requests to ensure that these demands are delivered on time and on budget. “NEC Australia is honoured to extend our contract with The Office of the CIO in SA, building a 4-year partnership for IT services between NEC Australia and the State Government of South Australia,” said Chris Korte, State Manager of SA, NEC Australia.

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John Ridge, Executive Director, ACS Foundation