Issues

Web self-service the preferred customer service

KANA Software, Inc., a global customer service solutions provider used on premises or in the cloud by more than 900 organisations, has announced the results of its Top Customer Service Channel Trends global research.
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Australian ICT growth driven by 3rd platform technologies

2014 will continue to see some growth in the Australian telecommunications industry despite well-publicised declines in spending for PCs and servers.
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Latest products, services and ventures

RES Software launches full-service IT store solution | New Shavlik Patch eliminates security risks caused by unpatched applications | WatchGuard Technologies extends real-time network security visibility tool to Microsoft's Hyper-V Platform | Eaton Boosts Power Protection with New UPS | Kroll Ontrack’s “decryption-on-the-fly” technology speeds up data recovery time | Compuware APM Unveils Solution...
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All the bottom-line action

Defence awards $170 million distributed computing centralised services contract to Fujitsu | Altium and Rosenberger partner to help PCB Designers save time | Dicker data Acquires Express Data Holdings | Applaud becomes nimble storage authorised solutions provider | Maestrano model attracts $1m funding from technology industry heavyweights | TAL selects Bravura Solutions’ Sonata software
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Who’s who of Aussie ICT

APPLAUD | CALLISTA | SIMPRO SOFTWARE | R-GROUP INTERNATIONAL | HUBCARE | COMLINX is a systems integrator and solutions provider that are focused on the delivery of critical communications solutions to meet the needs of both the Enterprise and Government sectors.
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A snapshot of changing roles

A10 Networks appoints ex Hewlett-Packard executive as MD ANZ | Interactive Intelligence promotes Brendan Maree | Panasonic appoints Richard Tassone to Director, Consumer Electronics Group, announces structural changes | VCE Appoints Matthew Oostveen as Chief Technology Officer, Asia Pacific Japan | Gonzalez to head ANZ expansion at Extreme Networks | LifeSize Communications appoints ANZ...
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The changing vendor world

Len Featured Image

The past two years have been a transformation period for several of the Information Technology majors. Executive changes are happening as companies attempt to right the ship and capitalise on emerging trends and the new challenges.
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Aussie pioneers set to benefit from US decision to green-light ‘talking’ cars

Cohda welcomes US green light for V2V technology | Aussie Team Tap shortlisted for London’s Sports Technology Award | Data Vic competition to inspire creative uses of Data | Big Day In - student IT careers conferences
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Moderate growth for contact centre apps market as momentum shifts towards cloud solutions

The Australian contact centre applications market grew 11.3% in 2012 from the previous year. Frost & Sullivan anticipates the on premise contact centre market to record moderate growth at a Compound Annual Growth Rate (CAGR) of 6.2% from 2012 to 2019.
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Consumers changing mobile providers more than ever

Nearly half (46%) of Australian mobile subscribers have switched mobile services providers in the past three years, according to a new study released by emerging technology analyst firm Telsyte.
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Latest products, services and ventures

Compuware APM Unveils Solution to Optimise Hadoop on Amazon Web Services | Avaya extends contact centre expertise to midsize businesses | Eaton Launches New Class III, Cat A portable surge filter | LANDESK Launches Service Desk 7.7 | Interactive Intelligence IP Communications Software Suite Achieves Lync 2013 Qualification for Interoperability with Microsoft Lync Server...
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All the bottom-line action

Aconex appointed to support Battersea Power Station project | GBST continues its UK success | Mitel completes merger with Aastra | Imperva acquires Tomium Software assets | NZ’s Financial Markets Authority deploys Good Technology | UXC Oxygen partners with Netfira
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Chris Poulos, Vice President Asia Pacific and Japan, Delphix